Trouble Signing In?

On the sign-in page you type your email address and press Email Sign-in Link. We send you an email with a link in it. That link is how you sign in. You click it and you are in — there is nothing else to type.

Most Clientt accounts have no password at all. If you are hunting for a password field and cannot find one, nothing is broken: this is the normal way in.

The email arrives from Clientt. It is usually in your inbox within a few seconds, occasionally up to a minute.

Work through these in order — one of them is almost always the answer.

• Give it a minute. Mail systems sometimes hold new messages briefly before delivering them.
• Check spam, junk and “Promotions”. This is by far the most common cause. If you find it there, mark it as not spam so the next one lands in your inbox.
• Search your whole mailbox for Clientt rather than scrolling the inbox. Filters and rules can quietly file a message somewhere you would never think to look.
• Check the address you typed. One wrong character and the email went somewhere else entirely. See the wrong address below.
• Ask for another one. Go back to the sign-in page and press the button again. There is no penalty for requesting a fresh link, and the newest one is always the one that works.

If the page said “This link has expired or has already been used”, that is by design — sign-in links are deliberately short-lived, for your security:

• A link is good for 10 minutes. After that it stops working, even if nobody has touched it.
• A link works once. Opening it a second time — or opening an older link after requesting a newer one — will not sign you in.

If you never clicked it and it still says it was used: some company email systems open every link in every message automatically, to check it for viruses before you see it. That scan can consume a single-use link. It is not your account being accessed by someone else.

The fix is the same in every case: go back to the sign-in page and ask for a new link. Requesting a fresh one always works, however many times you need to do it — so if a link fails, just get another rather than trying to make the old one work.

This one catches people out, so it is worth understanding. We deliberately do not tell you whether an address has an account with us. If we did, anyone could type addresses into the form and learn who our customers are.

The consequence: a typo looks exactly like success. You get the same “check your email” message either way, and then no email ever comes — because it was sent to an address that does not exist, or never sent at all.

So if nothing arrives, check the spelling carefully. The usual suspects are:

• a missing or extra letter in your own name;
• .co where you meant .com (or the other way round);
• your personal address when your account uses your work one — or vice versa;
• an old address from a previous employer, or one you had before a company name change;
• an autocomplete suggestion your browser filled in for you.

Try each address you might plausibly have used. If none of them works, your account may be under an address you have forgotten — that is a good moment to ask us.

If you are thinking “I never set a password” — you probably never did, and you do not need one. The emailed link is the way in for most accounts, which is why the sign-in page asks only for your email address.

If you know you do have a password — for example you set one when you first joined — the password form is still there, just not shown by default. Open the sign-in page with the password option and a password field will appear alongside the email one. “Forgot password?” is on that page too.

If you are not sure either way, use the emailed link. It works whether or not you have a password.

When you click the link you land on a page that says Logging you in… and then finishes signing you in by itself, after a moment. There is nothing to click. If it sits there for more than a few seconds, one of these is usually why:

• JavaScript is switched off. The page notices and shows you a Sign in button instead — press it and you are through.
• Cookies are blocked. Signing in has to store a cookie to remember you. If your browser or an extension blocks them for this site, you will be bounced straight back to the sign-in page. Allow cookies for Clientt and try again.
• You are in a private / incognito window, or the link opened in a different browser from the one you were using. Private windows sometimes discard the sign-in cookie immediately. Copy the link into a normal window instead.
• The link was cut in half by your email app. Long links are sometimes wrapped across two lines. Copy the whole thing and paste it into the address bar, rather than clicking.
• A VPN or company network is interfering. If you can, try again off the VPN or on your phone's mobile connection.

If you see an error rather than a blank wait, it is almost certainly the expiry described in section 3 — ask for a new link.

If you have more than one Clientt login — say a personal one and a work one, or two different companies — your browser may still be holding the previous session, and clicking a new link can drop you back into it.

Sign out fully first, then use the link:

1. Sign out from inside the app (the menu under your name).
2. Close every other tab that has Clientt open — one leftover tab can sign you back in.
3. Go to the sign-in page and request a link for the address you actually want.

A private / incognito window is a quick way to be certain nothing is left over, though see the cookie note in section 6 before relying on one.